Return Policy

Return Policy

Please read this Return Policy carefully. By placing an order, you agree to the terms outlined below.

Returns

Return Period
You may return your item within 30 days of receiving your order. If 30 days have passed since delivery, we are unable to offer a refund or exchange.

Return Conditions
To be eligible for a return:

• The item must be unused

• The item must be in the same condition as received

• The item must be in its original packaging

• For hygiene-related products, items must be thoroughly cleaned before being returned

Non-Returnable Items
For hygiene reasons, the following items cannot be returned:

• Underwear

• Lingerie

• Tights

• Certain personal care products

How to Start a Return

All returns must be authorized before being sent back.

To initiate a return, please contact us at:
info@bellasboutiquevictoria.com

Please include:

• Your order number

• The reason for the return

• Photos of the item (if damaged or incorrect)

• Your full contact details

Once your return request has been reviewed and approved, we will provide the appropriate return address and further instructions.

Returns sent without prior authorization will not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected.

If approved, your refund will be processed and credited to your original payment method within 30 days.

If you have not received your refund after 30 days, please first check your bank account. If you still have not received it, contact us at:
info@bellasboutiquevictoria.com

Return Shipping Costs

Customers are responsible for all return shipping costs. We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately. If confirmed, we will provide a replacement at no additional cost or issue a full refund.

Order Cancellation

Due to our automated processing system, orders cannot be canceled once they have been placed.

If you have any questions regarding this Return Policy, please contact us at:
info@bellasboutiquevictoria.com.